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STORE POLICY

Cancellation Policy

Cancellation by User

A User cannot cancel the order once it is placed. Cancellation will only be allowed under the following exceptional circumstances;

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  1. Incorrect Order. If a User places an order that is incorrect, either in terms of the size, color, or style of the clothing, Krayyaa shall accept their cancellation request and create a replacement product order. The difference amount between the originally delivered product and replacement product (if any) shall be borne by the User; and
     

  2. Shipping Delays. If a User’s order is delayed due to unforeseen circumstances, such as severe weather or carrier delays, Krayyaa shall consider accepting their cancellation request, especially if they need the clothing for a specific event.

All requests for cancellation must be communicated by User to Krayyaa through Customer Support. Our Customer Support is only available via chat and be reached out from the Support page. Due to the heavy influx of product and service related queries please allow us up to 24 hours to respond to your queries.

Cancellation Fees

A processing fees of 2.9% (of the order value) + 3 cents shall be applicable on cancellation of Orders. . Krayyaa reserves all the rights to either approve or reject the cancellation of the Order.

Cancellation by Krayyaa

Please be aware that sometimes we may be unable to approve your Order and must cancel it. We reserve the right to refuse or cancel any Order for any reason, at our sole discretion. Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, and issues identified by our credit and fraud evasion department are instances in which your Order may be canceled. Before approving any Order, we may also require additional verifications or details. If any portion of your order is canceled or if additional information is required to approve your order, we will contact you. If your order is canceled after your credit card has already been charged, the amount will be refunded to your account.

General Disclaimers

  1. Product Information- Product Code, Color, Work, Fabric, Delivery time

  2. Disclaimers to be included under product listing

Color. Due to photographic lighting and different devices used to view the displayed product, the color you see may vary slightly from the actual color of the product. Similarly, other slight variations may occur between the product displayed and the actual product. We do our best to accurately represent the colors of our products in our product images, but please understand that there may be some variation in the actual color of the product. If you are unsure about the color of a product, please contact us before placing your order.

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Size Chart. Please note that all size charts are approximate and may vary depending on the style and fit of the garment. We cannot guarantee that a particular size will fit you perfectly.

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​Our size charts are provided as a general guideline for sizing purposes. Body measurements may vary from person to person, so it is important to take your own measurements before placing an order.

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Wash and Care Instruction

(Add as per product)

Krayyaa Shopping Policy

Krayyaa has developed a safe and secure logistics system in the United States of America. Our supply chain ensures a seamless purchasing experience by delivering orders within the allotted time frame and in good condition.

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Our shipping policy is designed to be clear and concise, so when you place an order with us, you know exactly what to expect. We will discuss everything, including shipping costs, delivery periods, order processing, and shipping restrictions.

Ensuring Safety

We have partnered with industry-leading logistics and transportation partners such as DHL, FedEx, UPL, and Aramex to provide a seamless delivery experience for our customers. Your updated shipping details are shared securely with our delivery partners in accordance with our privacy policies. Our customer service team monitors all shipped orders to ensure timely delivery to consumers.

Packaging Care

Our team makes every effort to ensure the flawless delivery of your orders. Therefore, we take great care when packaging each order to ensure that it can withstand varying weather and humidity conditions. However, if you receive your order with tampered packaging, please take clear photos of the package before opening it and send them along with your order information to (insert email). If feasible, we will do our best to resolve the issue.

Shipping Rates

We offer a variety of shipping rates to choose from, depending on the weight and size of your order, as well as your preferred shipping method. You can view our shipping rates at checkout.

Delivery times and Order Processing

The majority of orders are processed within 14 business days of placement. Once your order has been processed, it will be shipped using the method you specified. Depending on the shipping method selected, delivery periods will vary.

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Please note that your order may be delayed due to unforeseen circumstances, national/international crises, natural calamities, government restrictions, and/or other obstructions beyond our control.

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If you have not received your order, please reach out to us immediately through our Customer Support Page.

Contact Us

If you have any questions or concerns, please do reach out to us to our email (insert email).

Privacy Policy

1. ABOUT US

This Website (www.krayyaa.com) is owned and operated by Krayyaa LLC (“Krayyaa” “we”, “us” or “our”) registered in New Jersey, United States of America. At Krayyaa, we strive to bring the trends and fashion from India to the rest of the world. Our wide range of Indian wear includes men’s wear, women’s wear and kids’ wear and our Users may explore more and shop through the Website (“Service”). Our Users, include without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content, and therefore this Privacy Policy applies to all our Users, unless expressly mentioned otherwise. Throughout this Privacy Policy, “User”, “you”, or “your” shall refer to Users. 


This Privacy Policy describes how Krayyaa processes your Personal Data in relation to your use of its Services. An in-depth reading of this policy will explain in detail what constitutes Personal Data, how we use it, how we process it, why we use it, what are your rights under the applicable laws along with many other supplemental and critical questions. We understand your concerns towards privacy and ensure that we comply will all legal and regulatory framework at all times. A pre-condition to access this website is for you to agree and consent to the terms of this Privacy Policy. If you don’t consent to any of these terms, we highly recommend that you stop using our Website and our Service. A continued usage of our Website shall imply that you give your consent to be bound by this Privacy Policy. 


We recommend that you regularly visit this page to review the most updated terms of this Privacy Policy. Although, we will always notify you when we make changes to any of these terms, you may also visit this page and review them yourself. Latest version of this Privacy Policy can be found at the top left of this page with a corresponding “Last Updated” date. 

2. PERSONAL DATA WE COLLECT

We collect Personal Data about our Users when they create a User Account with us. Although, you may be able to access our Services as a “Guest” (without creating a User Account), we will not be able to provide you latest information on our offers, provide discounts, or recommend products based on your browsing history. For the best experience of shopping with Krayyaa, we highly recommend creating a User Account. 


All your Personal Data is collected, processed and used lawfully as directed under the applicable laws and regulations.  The Personal Data that we collect from our Users includes the following; 


Contact Information, Account, Profile Information.Your first name, last name, phone number, email address, billing and shipping address. You will need to provide us this part of your Personal Data to enable us to provide you our Service. 

 

Payment Information.Your credit card information that remains secures with our payment partners. Please note that we only save last four digits of your credit card.  


Through third-parties. In specific cases, a third party may have provided us with information about you by using a feature or service on the Website, for example by sending you a gift card or shipping an order to your address. In these cases, we only process your Personal Data where relevant to this feature or service,


Information that is automatically collected by your use of our Website.
When you use our Website some information may be automatically collected.  Such information may include:


Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. 


Log Data and Device Information. Such as details about how you’ve used our website (including if you clicked on links to third party applications), IP address, access date and time, hardware and software information, device information, device event information, unique identifiers, crash data, and cookie data. 


Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, Stripe or PayPal email address, IBAN information, your address, and other related transaction details. 


Remember that, when we ask you to provide your Personal Data to give you access to any functionality or service of the Service, we will indicate you that certain fields are compulsory, since these are data that we need to be able to provide the Service or afford you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your User Account registration or may not be able to enjoy those services or functionalities. 

3. HOW WE USE THE INFORMATION WE COLLECT / PURPOSE OF COLLECTION 

Depending on how you interact with our Website, i.e., depending on the Services, products or functionalities that you wish to enjoy, we will process your Personal Data for the following purposes:


User Registration. We require your Personal Data to manage your registration and identification as a User of the Service. If you decide to become a registered User of our Services, we need to process your Personal Data to identify you as a User and grant you access to various functionalities, products and services available to you as a registered User. 


To provide, Improve, and develop our services. We require your Personal Data to perform various other functions of the Service we have contracted to provide you.  Such as to:

 

enable you to access this website; 


process your requests;


perform analytics, debug and conduct research;


provide customer service and training;


send you messages, updates, security alerts, and account notifications;


personalize and customize your experience based on your interactions without website, your profile information and preferences, and other content you submit;


provide you information on latest products and offers; 


enable your use of our products; and 


To improve your overall experience of using our website. 


For the development, performance and execution of the Purchase or Services contract that you executed with Us on the Platform. 


This purpose includes; 


processing your data mainly to contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service. At the same time we also use your Personal Data to manage payment of the products that you purchase from us, regardless of the payment method used by you;  


to activate the mechanisms necessary to prevent and detect unauthorized uses of the Website (for example, during the purchase and returns process) as well as potential fraud being committed against you and/or against us during the purchase process; 


To manage potential exchanges or returns after you have purchased and manage requests of availability information for our products; 


For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Website; and ,


To comply with any legal obligations that may be applicable to us. 


To provide, personalize, measure, and improve our advertising and marketing.


For example to: 


send you promotional messages, newsletters, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms. However you may at any time opt out of our advertising campaigns and receiving our marketing and promotional materials by sending us an email at (ENTER EMAIL address); 

 

personalize, measure, and improve our advertising;


analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you; and


invite you to events and relevant opportunities                  

4.SHARING & DISCLOSURE

We only share Personal Data with our senior staff and trusted service providers who help us run our business. Such parties include- 


Payment Processors 


Anti-Fraud Detection and prevention service provider 


Our technology providers


Providers and partners of services related to logistic, transport and delivery and/or their partner establishments, and 

 

Our Customer Support Teams 


All your Personal Data which is only accessible to our senior staff and the above mentioned providers is secured by a password and two factor authentication. All recipient of your Personal Data are bound by a strict clause of confidentiality.

 

Business Transfers


If Krayyaa LLC undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.


To comply with legal requests and directions of law enforcement agencies 


We may also share your Personal Data with law enforcement agencies if we believe it is necessary to do so in order to comply with a legal obligation, to protect the safety of others, or to investigate or prevent fraud or other illegal activity. We will only share the information that is necessary for the law enforcement agency to fulfill its purpose.

5. KNOW YOUR RIGHTS

We are committed to respecting the confidentiality of your personal data and guaranteeing your ability to exercise your rights. You may exercise these rights free of charge by submitting a request to us via email at (insert email address). You can exercise any of the rights described in this section consistent with laws applicable in your home country. See the rights granted to you below; 


To be informed about the processing of your personal data; 


To request access to or a copy of any personal data which we hold about you; 


To request rectification of any inaccurate data that we may have about you; 


To ask us to delete your Personal Data if you consider that we don’t possess the right to hold it; 


To withdraw your consent to our processing of your Personal Data; 


To ask us to stop or start sending you marketing messages at any time by using the below contact details; 

 

To object to the processing of your data where the processing of your Personal Data is based on our lawful interest; 

 

To request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part; and 


To restrict the processing of your Personal Data. 

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California Consumer Privacy Act (CCPA)- FOR CALIFORNIA USERS ONLY 


We are required by the California Consumer Privacy Act (“CCPA”) to provide to California residents an explanation of how we collect, use and share their Personal Information, and of the rights and choices, we offer to California residents concerning that Personal Information. 


Personal Data that we collect, use, and share.  We do not sell personal information.  As we explain in this Privacy Policy, we use cookies and other tracking tools to analyze website traffic and facilitate advertising. 


Your California privacy rights.  The CCPA grants California residents the following rights.  However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. 


Information.

 

You can request information about how we have collected, used and shared and used your Personal Data during the past 12 months; 
               The categories of Personal Data that we have collected; 


               The categories of sources from which we collected Personal Information; 


               The business or commercial purpose for collecting and/or selling Personal Information; 


               The categories of third parties with whom we share Personal Information; 


               Whether we have disclosed your Personal Data for a business purpose, and if so, the categories of Personal Data                           received by each category of third party recipient; 


               Whether we’ve sold your Personal Information, and if so, the categories of Personal Data received by each category of                    third party recipient. .


Access. You can request a copy of the Personal Data that we have collected about you during the past 12 months
 

Deletion. You can ask us to delete the Personal Data that we have collected from you. 
You are entitled to exercise the rights described above free from discrimination in the form of legally prohibited increases in the price or decreases in the quality of our Service.


YOUR RIGHT TO FILE CLAIMS AND COMPLAINT UNDER THIS PRIVACY POLICY .


We inform you that you have the right to complaint regarding any violations or our failure to address any of your requests under this Privacy Policy. Please lodge a complaint with us if you feel your rights to Data Privacy and laws stipulated under this Privacy Policy are breached. 


You can send written complaints about any breaches in relation to your Personal Data by email to (Insert email). All complaints will be reviewed by our Privacy Officer and we shall take up to 30 days to provide a response to your complaint. We only recommend lodging complaints with the privacy regulators specific below, if our customer support teams and Privacy Officer are unable to resolve your grievance. Based on your home country, find the regulator information below- 

 

FOR OUR USERS BASED IN THE UNITED STATES 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Federal Trade Commission (FTC). Alternatively, you can also contact the Office of the Attorney General of the State where you reside to lodge your privacy complaint. 


FOR OUR USERS BASED IN CANADA 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Privacy Commissioner of Canada (OPC). 


FOR OUR USERS BASED IN UNITED KINGDOM 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Information Commissioner’s Office (ICO). You can contact the ICO’s office via their helpline (0303 123 1113) or website (ico.org.uk/make-a-complaint) 


FOR OUR USERS BASED IN UNITED ARAB EMIRATES 
If you believe that your complaint has not been satisfactor

ily addressed by us, after following the procedure set out above, you can make a complaint to the UAE Data Office (Federal Data Regulator). 


FOR OUR USERS BASED IN NEW ZEALAND 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Privacy Commissioner’s Office (PCO). The PCO can be contacted via https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/.  


FOR OUR USERS BASED IN INDIA 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the National Cyber Crime Reporting Portal. Subsequently, our Users shall also be able to lodge their complaints with the Data Protection Board of India when its constituted. 


FOR OUR USERS BASED IN AUSTRALIA 


If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC) if you are in Australia. The OAIC's contact details are available at the following website: https://www.oaic.gov.au/about-us/contact-us.

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* The directions provided are for informational purposes only and should not be construed as legal advice. Users are advised to seek independent legal advice before acting on any information contained herein. 

6. SECURITY

We recognize your need for privacy and take your online security seriously. We’ve adopted technology and operational security standards to safeguard your Personal Data against loss, abuse, alteration, breach, or destruction. We will ensure that the collection and processing of your information are done in line with the Data Protection legislation in effect in the United States of America after we receive it as well as your home country, or as the case may be. Personal Data is kept confidential by all recipients at all times. 


However, information transmission over the Internet is not safe in today’s world, and we cannot guarantee the security of any Personal Data you send us or supply over the website, despite our use of the best information transmission systems

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date.

8. CHILDREN’S PRIVACY AND USE BY MINORS

​Anyone under the age of eighteen (18) is not permitted to use our Service and therefore we do not collect personally identifying information from anyone under eighteen. Don’t hesitate to get in touch with us if you are a parent or guardian and you are aware that your children have provided us with Personal Data. If we learn that we have obtained Personal Data from children without a parental agreement, we will take steps to erase the data from our servers.

​Anyone under the age of eighteen (18) is not permitted to use our Service and therefore we do not collect personally identifying information from anyone under eighteen. Don’t hesitate to get in touch with us if you are a parent or guardian and you are aware that your children have provided us with Personal Data. If we learn that we have obtained Personal Data from children without a parental agreement, we will take steps to erase the data from our servers.

9. Contact Us

Terms of Service

1. Introduction and About Us

This Website (www.krayyaa.com) is owned and operated by Krayyaa LLC (“Krayyaa” “we”, “us” or “our”) registered in New Jersey, United States of America. At Krayyaa, we strive to bring the trends and fashion from India to the US and eventually to rest of the world. Our wide range of Indian wear includes men’s wear, women’s wear and kids’ wear and our Users may explore more through the website (“Service”). Users of the website, include without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content. Throughout these Terms, “User”, “you”, or “your” shall refer to Users.

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​Our Users are offered access to this website, including all information, tools, and services available from this site, subject to their consent to all terms, conditions, policies, and notices specified here. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all these Terms then we highly recommend that you may not access the website or use any services that are a part thereof.

2. User License

2. User License

Krayyaa grants User a license to use this website. This license is non-exclusive, revocable, non-commercial and conditional on the terms;

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  1. That User represents that they are fit to form a legally binding agreement in their state of province of residence and are of the age of majority. In case, a minor dependent of the User uses our website, we will assume that they hold consent from such User;
     

(Use by Minor. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited)
 

  1. That User may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws); and
     

  2. That User must not transmit any worms or viruses or any code of a destructive nature
     

Users may note that a breach or violation of any of the Terms will result in immediate termination of User’s services and the license to use granted herein.

3. User Account

Before you access this Website, you will need to setup a User Account (each, a “User Account”). In order to create a User Account;

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  1. You must be at least 18 years old or the age of majority to legally enter into a contract under the laws of state or province; and

  2. You must be legally permitted to use this Website by the laws of your state or province.
     

Setting Up User Accounts

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You can create a User Account by doing a manual registration through your email address (each, a “registered email address”) and phone number or an automated registration using your Google, Apple or Facebook Account. If you create an Account using automated registration such as by using Facebook logins, you authorize us to access, display and use certain information from your Facebook account (e.g. profile pictures, relationship status, location and information about Facebook friends).

Each User Account is unique to a User and no two Users can share the same User Account. You are responsible for keeping your login credentials safe and secure as we do not take any responsibility for a breach of your User Account. We recommend that you immediately report any incident of security breach to our concerned team as soon as you discover a security threat to your account.

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User Account Guidelines

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As a User, you shall be required to ensure that;

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  1. You must provide accurate, current, and complete information during registration and maintain accurate, current, and complete account information;

  2. You may not open multiple accounts or transfer your account to another person;

  3. You are solely responsible for the confidentiality and security of your account credentials and are prohibited from disclosing them to any third party; and

  4. You are responsible and liable for all activities conducted through your account and must notify us immediately if you believe your credentials have been lost, stolen, or your account has been compromised in any way.
     

If you provide any information that is untrue, inaccurate, incomplete, or not current or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with these Terms, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

4. Pricing Information

While Krayyaa endeavors to provide accurate product and pricing details, pricing or typographical errors may occasionally occur. Therefore, Krayyaa cannot validate a product's price until after you have placed an order. If, due to an error in pricing or product information, a product is listed at an incorrect price or with incorrect information, Krayyaa shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been shipped. Krayyaa may, at its discretion, either contact you for instructions or rescind your order and notify you of such cancellation if an item's price is incorrect. Until the product ordered by you has been shipped, your offer will not be deemed accepted, and  Krayyaa reserves the right to either contact you for instructions using the e-mail address you provided during registration, or cancel your order and notify you of such cancellation. In the event that Krayyaa accepts your order, your credit card will be charged and you will be notified by email that the payment has been processed. The payment may be processed prior to Krayyaa shipment of the specified product. If we must rescind the order after the payment has been processed, the amount will be refunded to your credit card account. Refunds can take up to 2 weeks to be processed to your credit card accounts.

5. Cancellation of Orders

Cancellation by User. A User cannot cancel the order once it is placed. Cancellation will only be allowed under the following exceptional circumstances;

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  1. Incorrect Order. If a User places an order that is incorrect, either in terms of the size, color, or style of the clothing, Krayyaa shall accept their cancellation request and create a replacement product order. The difference amount between the originally delivered product and replacement product (if any) shall be borne by the User; and

  2. Shipping Delays. If a User’s order is delayed due to unforeseen circumstances, such as severe weather or carrier delays, Krayyaa shall consider accepting their cancellation request, especially if they need the clothing for a specific event.
     

All requests for cancellation must be communicated by User to Krayyaa through Customer Support. Our Customer Support is only available via chat and be reached out from the Support page. Due to the heavy influx of product and service related queries please allow us up to 24 hours to respond to your queries.

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Cancellation Fees. A processing fees of 2.9% (of the order value) + 3 cents shall be applicable on cancellation of Orders. . Krayyaa reserves all the rights to either approve or reject the cancellation of the Order.

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Cancellation by Krayyaa. Please be aware that sometimes we may be unable to approve your Order and must cancel it. We reserve the right to refuse or cancel any Order for any reason, at our sole discretion. Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, and issues identified by our credit and fraud evasion department are instances in which your Order may be canceled. Before approving any Order, we may also require additional verifications or details. If any portion of your order is canceled or if additional information is required to approve your order, we will contact you. If your order is canceled after your credit card has already been charged, the amount will be refunded to your account.

6. Disclaimers

The following disclaimers by the Company are the key to determine any relationship between You and the Company for your use of the Website and for Company providing any Services on the Website;

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  1. Company and its suppliers, affiliates, and service providers offer the Website and services "as is" and without any express, implied, or statutory warranty or condition, and expressly disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. You concur expressly that your use of this website is at your own risk.

  2. Company, its associates, affiliates, service providers, and technology partners make no representations or warranties regarding the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Website, or that the operation of the Website will be uninterrupted and/or error-free.

  3. You acknowledge that the aforementioned disclaimers are in addition to any other disclaimers contained in these Terms or the product page.

7. Product Disclaimers

Color variation. Please note that the colors of our products may vary slightly from the colors shown on our website. This is due to a number of factors, including the dyeing process, the type of fabric, and the settings on your computer monitor. We do our best to ensure that our product photos are as accurate as possible, but we cannot guarantee that the colors on your screen will exactly match the colors of the product you receive.

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If you are concerned about the color of a particular product, please contact us before placing your order. We will be happy to provide you with more information about the color of the product and to send you additional photos if needed. We understand that receiving a product with a different color than expected can be disappointing. However, we hope that you will understand that this is a natural part of the dyeing process and that we are unable to accept returns or exchanges based on color differences.

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Wash and Care. Sometimes the color of the product also changes upon wash or dry-clean. This is a natural process in dyed apparels and color is bound to change slightly after wash or dry-clean. Users are highly recommended to strictly follow the wash and care instructions provided on each product for product’s longevity and best results.

8. Payment Method

We currently do not accept any “Cash on delivery” orders and all orders are to be paid in advance using credit cards. 


Credit Card Information. You agree, understand, and confirm that the credit card details provided by you for availing of services on Krayyaa will be correct and accurate, and that you shall not use a credit card that is not lawfully yours, i.e. you must use your own credit card for credit card transactions. You further agree and agree to provide valid and correct credit card information when making a payment on Krayyaa. Your credit card information is never transmitted to Krayyaa; we only receive a pass, hold, or fail notification from our payment gateways. Our payment gateways and Krayyaa will not use or share this information with any third parties unless required for fraud verifications or by law, regulation, or court order. Krayyaa has no liability for credit card fraud. You are solely responsible for proving that an unauthorized transaction was not made using your credit card; the burden of proof rests entirely with you.


No Chargebacks. By accepting this Agreement, you agree that you will not file a chargeback with your credit card issuer for any charges made to your credit card in connection with this Agreement. You understand that chargebacks are a last resort and should only be used in cases of fraud or unauthorized charges. If you have any disputes with the charges made to your credit card, you agree to contact us directly to resolve the issue. We will work with you in good faith to resolve any disputes, but we are not responsible for any chargebacks that are filed against us.
 

9. Electronic Communications 

When you use the Website or send emails or other data, information, or communication to the Company, you agree and understand that you are communicating with the website and the Company, by means of legally enforceable electronic records, and you consent to receive communications via electronic records from the website and the Company, as and when posted, communicated, or otherwise made available. We may also send you marketing emails, newsletter updates, ongoing offers, and information on new product launches when you provide us your express consent. You may choose to unsubscribe this information by choosing the “unsubscribe”  option from your mailbox or by contacting our Customer Support from the Customer Support chat page. 


Service of Notice. The registration data (collected when creating a User Account) and Email address or your account details of the third party website through which you register with the Website will be considered Your "designated electronic address," and the Company, Website, other registered Users, third parties, and law enforcement agencies will communicate with you at your designated electronic address, which will be considered adequate service of notice / electronic record.
 

10. Conditions for Customer Support Chat

Customer Service Outage. Krayyaa may suspend Krayyaa chat support service at any time without notice. Krayyaa or its executives are not responsible for any delay caused in attending to or replying to the queries via chat. 


Saved Chats. Any chat conversation may be stored by Krayyaa for its own reference; the User would not have access to this information in the future. While conversing, you may not post objectionable content, such as illegal, threatening, abusive, defamatory, or obscene content. The chat page/room will not be utilized for product sales, business opportunity advice, or any other form of solicitation. You may proceed further, and chat with our online customer care executive only if you agree to the above terms and conditions.

11. Use Restrictions. 

This website may not be used for distributing content that is illegal, harassing, defamatory, abusive, menacing, harmful, vulgar, obscene, or otherwise objectionable;  (ii) Transmitting content that encourages behavior that comprises a criminal offense, results in civil liability, or otherwise violates any applicable laws, regulations, or codes of practice is prohibited; (iii) Obtaining unauthorized access to the computer systems of others; and (iv) Interfering with the use or enjoyment of the Site by any other user

12. General Terms. 

The provisions under these Terms shall not be construed as creating a partnership or agency between You and Krayyaa, and neither You nor Krayyaa shall have the authority to bind the other in any way. The Company shall provide all services as an independent contractor and on a principal-to-principal basis; 


If any provision under these Terms are determined to be invalid, void, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions; 


This Agreement sets forth the entire understanding and agreement between You and Krayyaa with respect to the subject matter hereof; and 


Krayyaa may convey its rights and obligations under this Agreement, assign this Agreement, or novate this Agreement at its sole discretion and without your prior express consent. However, Krayyaa will make reasonable efforts and, if possible, notify you in advance of any such acts.

13. Modification of Terms 

Krayyaa may modify these Terms at any time and without prior notice. You can always access the most recent version of these Terms on this website. You should routinely review these Terms. If the revised Terms and Conditions are not acceptable to you, you must cease using the service and accessing Krayyaa website. However, if you continue to use the service you shall be deemed to have agreed to accept and adhere by the modified Terms governing the use of this website. 

14. Governing Law and Jurisdiction 

These Terms and the agreement between you and Krayyaa shall be interpreted and governed in accordance with the laws applicable for the time being in force in New Jersey, United States of America. In all proceedings / disputes arising out of this agreement, the courts of New Jersey shall have exclusive jurisdiction

15. Copyright and Trademark 

Krayyaa and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Krayyaa or any third party's intellectual property rights. All rights, including copyright, in this Website are owned by or licensed to Krayyaa or third party suppliers. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Krayyaa. You cannot modify, distribute or re-post anything on this website for any purpose.  


Krayyaa names and logos and all related product and service and Krayyaa slogans (including marketing materials) are the trademarks or service marks of Krayyaa. All other marks are the property of their respective companies.
Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the contents on this Website is strictly prohibited. Unless otherwise noted, all contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Krayyaa, one of its affiliates or by third parties who have licensed their materials to Krayyaa and are protected by American and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all contents on this Website is the exclusive property of Krayyaa and is also protected by American and international copyright laws. 

16. Indemnity 

You agree to defend, indemnify and hold harmless Krayyaa, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Krayyaa or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non- fulfillment of any of your obligations under these Terms or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of these Terms. 

17. Contact Us 

If you have any feedback, questions or concerns, regarding these Terms or any part of our service, please feel free to reach out to Krayyaa via email at (Insert email). 

GLOBAL CANCELLATION, RETURN AND REFUND POLICY

At Krayyaa, we are dedicated to delivering excellence at every stage of your journey. We strive to provide superior service and reliable after-sales support to ensure your complete satisfaction. As part of this commitment, we offer returns and exchanges wherever possible and strictly in accordance with this policy. Customers are advised to carefully review the terms and conditions of this Policy before making a purchase from Krayyaa

  • Order Cancellations0 

Krayyaa has a no-cancellation policy. Once an order is placed, it cannot be cancelled. This policy applies to all products, including ready-to-ship, made-to-order, and customized items. As many of our pieces are thoughtfully prepared or handcrafted specifically for each order, our team and skilled craftsmen begin work soon after an order is confirmed. We therefore kindly request customers to carefully review product details, sizing information, and delivery timelines before placing an order. 
 

All orders placed via Krayyaa Website are pre-paid orders. We do not offer cash on delivery. 

  • Company initiated cancellations only 

We reserve the right to cancel an order at our sole discretion in certain circumstances, including but not limited to product unavailability, pricing or listing inaccuracies, payment-related issues, incorrect or incomplete shipping information, or events beyond our reasonable control. In the event that an order is cancelled by us, a full refund will be processed to the original method of payment within 7-14 days from when we cancel your order placed with us. 

  • Returns and Refunds 

All sales are final. We do not accept returns or exchanges except where required under applicable laws. 


Other than Company initiated cancellation, refunds or replacements will be considered only in the following cases and subject to the following conditions being met; 

 

  • Where the product received is defective, damaged, or you have received an incorrect product, and 

 

  • The issue is reported within 48 hours of delivery. 

Conditions of Return 

  • We only accept your return request when you provide us a clear, continuous unboxing video as proof. This condition applies site-wide for all purchases you make through Krayyaa. We highly recommend that you make an unboxing video when you receive the delivery and open the packaging. Kindly use the unboxing video guidelines provided below.

 
 Unboxing Video Guidelines 


 We strongly recommend recording an unboxing video at the time of delivery. The video must: 

​

  • be a single, continuous recording with no cuts or edits,

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  • clearly show the sealed package and shipping label before opening

​

  • capture the entire opening process, 

 

  • clearly display the product and any issue from multiple angles, 

 

  • include all original packaging, and be recorded immediately upon delivery, 

 

  • in good lighting. 


In exceptional cases, Krayyaa may, at its discretion, request additional evidence. 

FAILURE TO PROVIDE A CLEAR AND COMPLETE UNBOXING VIDEO MAY IMPACT ELIGIBILITY FOR A RETURN, EXCHANGE, OR REFUND.

  • The product must be unused, unaltered, and in its original condition unless the defect itself prevents this. 

 

All claims are subject to internal verification and approval. Only on our quality team’s approval, we shall process the returns for your products. 

  • Returns & Exchange 

If a customer receives an incorrect or faulty product and has met all the eligibility criteria outlined in this policy, Krayyaa will offer the customer the option of either; 

 

  •  a 100% refund to the original method of payment, or 

 

  • an exchange subject to availability and the customer’s confirmation.


Refunds are processed within 7–14 business days after successful verification and completion of reverse pickup, where applicable. 
 

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws in your country of residence, including

  • United States & Canada: Consumer rights primarily apply in cases of defective, misrepresented, or damaged goods. Change-of-mind returns are not mandatory unless explicitly offered by the seller. Krayyaa only offers returns and exchanges in terms of this policy.

 

  • United Kingdom: Under the Consumer Rights Act 2015, customers are entitled to remedies if goods are faulty, not as described, or unfit for purpose. Customized or made-to-order items are exempt from change-of-mind returns. 

 

  • Australia & New Zealand: Consumer guarantees under the Australian Consumer Law (ACL) and New Zealand’s Consumer Guarantees Act apply to faulty, unsafe, or misdescribed goods. These laws do not require refunds for change of mind. 

 

  • Middle East (including UAE and GCC countries: Consumer protection laws provide remedies for defective or misrepresented goods. Returns for personal preference or change of mind are not mandatory unless stated by the seller. 

 

  • India: Under the Consumer Protection Act, 2019, consumers are entitled to remedies where goods are defective, deficient, or not as described. Sellers are not required to accept returns for change of mind unless such returns are expressly offered. Krayyaa processes returns and exchanges strictly and only 

Contact Us 

If you have any questions or concerns, please do reach out to us via our email (insert email).

RETURN / EXCHANGE – CUSTOMER JOURNEY 

Step 1: Receive Your Order Please record a clear, continuous unboxing video at the time of delivery. 


Step 2: Check the Product Returns or exchanges are eligible only if the product received is defective, damaged, or incorrect. 

 

Step 3: Report Within 24 Hours Contact Krayyaa within 24 hours of delivery, sharing your order details and unboxing video. 

 

Step 4: Verification Our quality team will review the request and verify eligibility as per this policy. 

 

Step 5: Resolution Once approved, you may choose either: a 100% refund, or an exchange for the same product (subject to availability). 

 

Step 6: Refund / Exchange Processing Refunds are processed within 7–14 days after successful verification and reverse pickup (if applicable).

Payment Methods
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